Legal
Last updated: 2026
This Refund Policy explains how refunds are handled for digital products, mentoring access and services purchased through SmartAILab.uk.
Digital products such as ebooks, PDF guides, playbooks and downloadable materials are generally non-refundable once delivered, accessed or downloaded.
Because digital products are delivered electronically, they cannot be returned in the same way as physical goods.
Free products do not require payment and therefore are not eligible for refunds.
Mentoring access is generally non-refundable once access instructions have been delivered or the selected access period has started.
AI services, websites, landing pages, automations, content systems and consulting projects are quoted individually.
Refund terms for custom services may depend on the agreed project scope, work already completed and written agreement with the client.
If a customer pays for a digital product but does not receive access due to a technical issue, they should contact support.
We will make reasonable efforts to resend the product or resolve the issue.
Refunds may be considered only where required by law or in exceptional circumstances at the discretion of SmartAILab.uk.
For refund questions, contact SmartAILab.uk through the Contact page.